FAQ's

1. WHEN WILL I RECEIVE MY ORDER?

We have partnered with the foremost shipping agencies available in the market, such as DHL, Gati, FedEx, DHL, and India Post. All of the orders are expected to be delivered anywhere in India within 4-5 business days (approx), whereas international orders might take 10-15 days (approx) to reach their destination. However, the actual shipping time depends on the time taken by our shipping agency to deliver the products. In case of any shipping-related queries or problems, please refer to TRACK ORDER or Contact us at sales@hacer.com

2. HOW CAN I MAKE A PAYMENT FOR A PURCHASE?

To ensure the convenience of domestic as well as international customers, HACER offers the following range of payment methods:

  • Debit/Credit/Mobile/Internet
  • Cash-On-Delivery
3. IS IT SAFE TO USE MY CREDIT OR DEBIT CARD?

Yes, all payments and transactions are made securely and privately throughout encrypted payment channels and are 100% safe.

4. IS THERE ANY HIDDEN CHARGE WHEN I MAKE A PURCHASE?

No, there is NO hidden charge. You just have to pay for the final order amount as per your purchase.

5. HOW WILL I KNOW THAT MY ORDER IS PLACED SUCCESSFULLY OR NOT?

As soon as you place your order, you will instantly receive an email from HACER confirming its conformance. Besides, the email will contain all the necessary details regarding your order.

6. CAN I RETURN THE PRODUCT IF I AM NOT SATISFIED WITH IT?

Yes. However, we know you will hardly find any reason to return our product. But still, we provide our customers with the option to return our products if they are not satisfied with their purchase. You can always return the item in unused and packed condition within 7 days of receiving it.

7. WILL I GET A 100% MONEY-BACK AFTER RETURNING THE PRODUCT?

Yes. We offer a 100% money-back guarantee if you are not satisfied with our product.

8. WHAT SHOULD I DO IF I DON'T GET MY ORDER BY THE EXPECTED DATE?

After receiving the order request, we dispatch your order as soon as possible to ensure that you receive your order within 4-5 business days (approx) for domestic orders and 10-15 days (approx) for international orders. But due to some unexpected conditions, your order might get delayed.

9. CAN I TRACK MY ORDER STATUS?

Yes, you can easily track your order status by visiting the 'Track Order' section on our website and entering your order details.

10. DO YOU OFFER FREE SHIPPING?

Yes, we offer free shipping on orders above a certain value. Please check our shipping policy for more details.