Return and Exchange Policy

At Hacer, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we have established a straightforward exchange and return policy to make the process smooth and convenient for you.

  • If you are not satisfied with our products, you can return or exchange them.
  • Please ensure before returning that the products are in unused condition.
  • We offer a 100% money-back guarantee
  • It will take approximately 10 to 12 business days for the refund process to take place.

According to our refund/exchange policy, customers have to bear the cost of shipping that is involved in the returning/exchanging process. Also, it is to be mentioned that the shipping cost we offer to our customers is the discounted price, and we pay the original cost to the shipping company from our side. So, in the case of a return/exchange, the discounted rate is not applicable, and the customer has to pay the original shipping cost. The customer can check the original shipping cost at the site of the shipping company.

In case of any fault for which the customer is responsible, such as giving us the wrong address or contact number, not collecting the ordered products or any other reason, the customer has to pay the complete shipping cost. The complete shipping cost will be the original one that is charged by the shipping company, not the discounted one that we offer or that is mentioned on our site. The shipping cost can be checked online as well.

  • Products must be in their original, unused condition.
  • Exchanges must be initiated within 7 days of the purchase date.
Initiating an Exchange

Contact our customer service team at [email protected] to request the exchange.

Exchange Process

Once the returned item is received and inspected, the exchanged item will be shipped.

Damaged or Defective Items

If you receive a damaged or defective item, please email us immediately at [email protected] and inform us about the same. We will arrange for the return and replacement of the item at no additional cost to you.


Orders can be canceled within 24 hours of purchase. To cancel an order, please contact our Customer Service team at [email protected]

Important Notes
  • Refunds will not include original shipping charges unless the return is due to a product defect or an error on our part.
  • Hacer reserves the right to refuse returns or exchanges, regardless of whether they meet the outlined criteria.

By shopping with us, you agree to abide by the terms and conditions of our Exchange and Return Policy. If you have any questions or concerns, please reach out to our customer service team for assistance. Thank you for choosing Hacer.